REFUND & RETURN POLICY
We will Refund your order as long as they meet the following conditions:
– We are notified of the return and the item is returned within 14 days of receipt. – The items are returned in original, saleable condition in original packaging with labels in-tact.
Alizas Boutique Ltd is not provide a “FREE RETURN” service meaning all charges in regards to returning the goods will be the customers, unless faulty, then we will bear the cost of the return (as per statutory rights). In the unlikely circumstance that you receive a faulty product you will need to contact us within 3 working days of receiving the item before proceeding with the return. Please note the items must be unused and unworn, if the item becomes damaged or faulty after wear we will not be responsible, and will not accept the return.
All customised items/ made to order items / custom order items/ items marked as non-refundable and CANNOT be returned.
Please allow upto 14 days for all refunds to be processed.
In case of a return where by returning goods your order total after deducting the value of the returned goods is less than £100.00 your free delivery offer shall be negated and £5.99 will be deducted from your refund
Cancelling items – If you have placed an order for a item or multiple item(s) and wish to cancel you will incur a 10% handling charge which will be deducted from your refund. (this does not apply to custom order items, made to order items, or items specifically marked as being non-refundable)
MISSING OR LOST PARCEL :
Alizas Boutique is not responsible for any missing or lost parcel. However, proof of delivery can be requested in the event of an undelivered parcel. If parcel is lost and undelivered you can claim your money back through Royal Mail.
HOW TO RETURN
You can return your service with any courier or postal service e.g Post Office, DPD, Hermes etc. Please ensure sufficient tracking and insurance is provided as we aren’t liable for any loss or damaged items during transit.
3 Prince Edward Avenue , Oldham , OL4 3EE
If you have any questions or are unsure about anything please don’t hesitate to contact us. email us on firstname.lastname@example.org
Refunds will be done only through the Original Mode of Payment
Note : Please check your measurements before ordering (Size chart is available on website)